Frequently Asked Questions

First Eastern FX is a foreign exchange specialist that offers money transfer and currency exchange services. Together with Hai Ha Money Transfer and Remox, we have more than 30 years of experience in assisting customers with their foreign currency needs. We are proud to provide the best exchange rates with a Best Rate Guarantee (where we will match the rates of our competitors, subject to our Terms & Conditions), no hidden commission, convenient pickup locations and excellent customer service.

The limits for online currency exchange orders differ between collection locations:

• Collection from a First Eastern FX branch: minimum $100 AUD, maximum $30,000 AUD per order.
• Collection from an Australian Post Office location: minimum $250 AUD, maximum $5,000 AUD per order.

We offer a large range of 40+ currencies at our locations. From time to time, we may stock additional currencies not mentioned on our website. Please contact us via phone or email if you don’t find your desired currency listed on our website, as we may be able to help.

We accept payments in cash or via Bank Transfer, PayID and Credit Card.

Cash - You can come to any of our branches to exchange foreign currency in store and pay us in cash. No fee applies. This will not require you to submit an order on the website.

Bank Transfer - we will provide you with our bank account details to make a payment to us. No fee applies.

PayID - is a fast bank transfer method using our email address. Your payment should be received in real-time. However, large or first-time transfers from some banks may take up to 1 business day. No fee applies.

Debit/Credit cards - are accepted with a surcharge of 1.2%. If you use your credit card your card issuer may charge a cash advance fee; please check with them. Please note that we do not accept contactless payments (tap-and-go) or American Express cards.

Unfortunately, we cannot accept payment from a bank account or credit/debit card that does not belong to you. This is to ensure our strict compliance with relevant laws and regulations. Our team will cancel and refund any payment not made directly by the customer.

Upon successful payment, a confirmation email will be sent to you that confirms your order. The confirmation e-mail will contain further instructions regarding the collection of your order. Please check your spam folder if you do not receive an email, and contact us immediately if you require further assistance.

A flat service fee of $20 will be charged for every order made for delivery to an Australian Post Office pick-up location.

There are no fees for picking up an order from a First Eastern FX store.

Once a confirmation has been made for your order, we are not able to amend your order. If you wish to cancel your order, a cancellation fee of $15 AUD will be deducted from the refund amount. If you need further assistance, please contact us.

You can not sell foreign currencies online to us via our website but you can do it in-person at one of our stores.

Currencies that we usually buy are the ones listed on our website.There are some currencies that we do not exchange. We are not able to buy coins, or notes that are not in a saleable condition (e.g. obsolete, torn or damaged notes). Please contact us if you are unsure whether we can accept your notes.

Please note our buy and sell rates vary, and are subject to hourly changes. Updates to our rate changes are made on our website.

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Yes, and it is easy to do so at one of our stores. We will go through the transaction and advise the balance you will pay or receive.

This involves us first converting your foreign currency to AUD, then selling you the currency that you desire and finally providing the balance for both transactions. As a result, you will receive two receipts for this process.

First Eastern FX branch:

• Orders are typically ready after we sight your payment, which is generally after 2 business days. Your order will be kept at the specified pickup store for up to 14 days. If your order is ready sooner, we will let you know. You will be able to check our store opening hours in the confirmation email or via our Contact Us page. If you are unable to pick your order up within 14 days, kindly let us know prior so we can assist you further. We will cancel any outstanding orders after this time with the cancellation fee deducted.

Australia Post Office location:

• Orders for collection from an Australian Post Office location are available for collection within 2-4 business days, which you can specify when you place an order with us. This timeframe also depends on the selected Australian Post Office location.

If you need it sooner, please contact us before you place your order so we can assist you. Once your order is dispatched to an Australian Post location, you will receive a notification email from us.

First Eastern FX branch:

• If you would like to reschedule the collection date, please kindly contact us so we can assist you.

Australia Post Office location:

• If you would like to reschedule your collection date, please kindly contact us so we can advise. In cases where your order has been dispatched to the selected Australia Post Office location, we may not be able to change the collection date. You will then have to cancel the transaction (with the cancellation fee of $15) and place a new order with the current rate.

Should you fail to collect your order from the Australia Post Office location or one of our locations on your nominated collection date, we will first contact you to request your subsequent action. In the event that we are unable to contact you within 2 business days after your nominated collection date, the order will be cancelled, and you will be automatically refunded, less a $15 cancellation fee.

Please note that for cancellation, an administration fee of $15 AUD will be subtracted from the refund amount.

We are committed to handling your private information carefully. Please refer to our Privacy Policy for more details.

In case you update your personal details, please let us know with the proof of change so that we can keep you updated of any order details. Please note that you must present us with the most current ID or any proof of change of details when conducting a new transaction (such as change of address, reissue or change of a passport/driver's licence).

The person who collects an order must be the same person who placed the order. We do not accept collections from other individuals on your behalf.

You can not place an order under a business/organisation name online. If you wish to do so, please contact us for assistance.

Please read our Terms & Conditions (T&Cs) carefully before you make an order. By placing an order with us, you agree with our T&Cs. Contact us if you have any questions.