Eastern & Allied Pty Ltd (trading as Hai Ha Money Transfer, Remox, and First Eastern FX) is a trusted foreign exchange specialist, offering fast, safe, and reliable money transfer and currency exchange services. With more than 30 years of experience, we have assisted customers get the most value from their money exchange.
We offer competitive exchange rates with no hidden commissions, along with a Best Rate Guarantee to ensure you receive great value. You can also exchange a wide range of popular currencies with ease.
Our commitment to exceptional customer service is our top priority, ensuring every transaction is handled quickly, accurately, and professionally, delivering an optimal experience for our customers.
We offer foreign currency services both online and in-store to suit your needs.
• Online - A convenient way to order anytime, anywhere. You can secure your currency in advance and collect it later at a branch or Australia Post location.
• In-store - Ideal if you need immediate service. Our staff can assist you on the spot, and you can complete your exchange straight away.
Both options are designed to be flexible and convenient, so you can choose what suits you best.
Need help?
📞 02 9331 0533 | ✉️ info@fefx.com.au
You can check our latest exchange rates on our website anytime.
Online and in-branch rates may differ due to market conditions and promotions, and are updated regularly.
You may visit our Find & Contact Us page to find the contact details of your preferred branch. Our team will assist you with the latest exchange rate in advance before your visit.
🚨Refer to this question: ''How can I lock in a rate for my foreign exchange order?" for further details on how to lock in a rate.
This service is only available at our stores and cannot be completed online as it requires in-store verification (e.g. checking the condition and authenticity of notes)
However, you can still check our latest buying rates online on our Currency Exchange page by clicking "I want to sell" and selecting the currency you would like to sell to us.
🚨Please note that there are some currencies that we cannot buy from you. We also have the right to refuse to buy any coins, as well as banknotes that are not in good condition, such as damaged, torn, or no longer in circulation.
Can’t find your currency? Contact us: 📞 02 9331 0533 | ✉️ info@fefx.com.au
You can lock in an exchange rate by placing a foreign exchange order in-store, online or remote and follow our instructions to pay to complete your order. Otherwise, your transaction may be cancelled, and you may need to create a new transaction at a new rate.
• Pay by Cash/EFTPOS: Complete your payment immediately
• Other payment methods: Kindly follow our instructions to pay within the time given on your receipt or order confirmation email
🚨Rates can be checked online or in-store, but the final rate is only confirmed when your order is completed. Please note that exchange rates change frequently, so online and in-store rates may differ at any time.
Simply choose the currencies and the buying amount, your preferred pick-up time and location, and payment method. Then follow the instructions once you submit the order to complete payment.
View our instrucions here
Need help? 📞 02 9331 0533 | ✉️ info@fefx.com.au
Yes, limits per order apply depending on whether you place your order online or in-store.
Online orders – limits vary based on your collection location:
• At one of our stores: minimum 100 AUD, maximum 30,000 AUD per order.
• At an Australian Post location: minimum 250 AUD, maximum 5,000 AUD per order.
In-store (walk-in) orders - there are no order limits for walk-in transactions - giving you complete flexibility to exchange the amount you need, when you need it.
🚨Please note that limits may also vary depending on your payment method. Please refer to this question "What payment methods can I use for foreign exchange orders?" for more information.
No fees apply to your foreign exchange order, unless it is:
• Ordered online and collect at an Australia Post location (flat fee of $10/transaction)
• Paid by credit/debit card or contactless payment (1.2% surcharge)
Please note that the fee is subject to change. If you need further assistance, contact us: 📞 02 9331 0533 | ✉️ info@fefx.com.au
We accept the following payment methods. Availability may vary depending on whether you are paying online, remote or in-branch.
Cash
• Available in-branch
EFTPOS
• Available in-branch
• Visa and Mastercard credit cards (1.2% surcharge applies)
• Contactless payment (1.2% surcharge applies)
E-payment - Credit/Debit Card
• Available online
• 1.2% surcharge applies
• Maximum AUD 2,000 per transaction
• Accepted : Australian-issued personal Visa and Mastercard
• Not Accepted: Australia Post, payroll, prepaid, AMEX, and international cards
PayID
• Available online, remote and in-branch
• Fast bank transfer using our registered PayID
Bank Transfer
• Available online, remote and in-branch
• Transfer funds to our provided business bank account
Unfortunately, we cannot accept payment from a bank account or Credit/Debit Card that does not belong to you. This is to ensure our strict compliance with relevant laws and regulations.
If you have already made a payment using someone else's card or bank account, please contact us so we can assist you with a refund.
Need help? 📞 02 9331 0533 | ✉️ info@fefx.com.au
Your order will be processed when we receive and approve your payment.
Instant processing: Cash, EFTPOS, E-payment by Credit/Debit Card
Subject to your bank's release of payment:
• PayID: Mostly instantly (recommended)
• Bank Transfer: Only during the bank's business hours, excluding weekends and public holidays.
We will notify you once we approve your payment. You will also receive a separate email when your order is ready for collection.
Some banks may hold your payment for up to 24 hours for security checks, especially for first-time payments, large amounts, or random reviews. If your payment is held for more than one business day, we recommend you to contact your bank for further assistance.
If your transfer exceeds your bank’s daily limit, you’ve got two options:
Option 1: Contact your bank for a temporary limit increase and pay in full (recommended).
Option 2: Create multiple transactions with us.
For example, to exchange $25,000 AUD to foreign currency with a $10,000 AUD daily limit, you can create 3 transactions over 3 days:
• Day 1: Create a first transaction with total amount $10,000 AUD and pay it.
• Day 2: Create a second transaction with total amount $10,000 AUD and pay it.
• Day 3: Create a final transaction with total amount $5,000 AUD and pay it.
Need help? 📞 02 9331 0533 | ✉️ info@fefx.com.au
Don’t worry — this can happen for a few common reasons.
Try the following:
• Check that our payment details are entered correctly
• Make sure you have enough funds in your account
• Check your bank transfer limits or any security restrictions
• Try the payment again
If the issue continues, please contact your bank or reach out to our team with your transaction reference. We’ll assist you further where possible.
Need help? 📞 02 9331 0533 | ✉️ info@fefx.com.au
Don’t worry — we’re here to help.
• Paid less than required (shortage payment):
Please transfer the remaining amount and send us your payment receipt within 24 hours since your order creation time to avoid any changes in the exchange rate.
• Paid more than required (surplus payment) or accidentally paid to our account (mistaken transfer):
Please contact us to arrange a credit or refund. Refunds are subject to a $3 administrative fee.
📞 (02) 9331 0533 | ✉️ info@fefx.com.au
Best Payment Method for Fast Processing
IMPORTANT:
How to pay by Fast Bank Transfer (PayID)
Check if your bank can make faster payments using PayID, you’ll need our PayID (pay@fefx.com.au) and your transaction reference.
The transaction will be submitted, and you will receive payment instructions, including our PayID (pay@fefx.com.au). Make sure to note the transaction reference number, as you'll need to include it in your bank transfer’s reference.
Make a note of the payment details for your transfer. If you accidentally close the message, don't worry—we'll also send you an email with the same payment information to your email address.
Here are the instructions for Fast Bank Transfer with PayID for ANZ Bank, Commonwealth Bank, Westpac Bank, and NAB:
NAB
From: your selected account
ANZ
WESTPAC
COMMONWEALTH BANK (CBA)
Contact Us:
If you need any assistance with making payment for your online transaction, please call us at 02 9331 0533 or email info@fefx.com.au.
IMPORTANT:
How to Pay by Bank Transfer:
The transaction will be submitted, and you will receive payment instructions, including our banking details. Make sure to note the transaction reference number, as you'll need to include it in your bank transfer’s reference.
Make a note of the payment details for your transfer. If you accidentally close the message, don't worry—we'll also send you an email with the same payment information to your email address.
Contact Us:
If you need any assistance with making payment for your online transaction, please call us at 02 9331 0533 or email info@fefx.com.au.
Recommended Payment Method for Fast Processing (with Surcharge)
IMPORTANT:
How to Pay by Credit/Debit Card:
You will be redirected to another webpage to complete the payment via 3-D Secure. A verification code may be required, and how this code is sent depends on your card-issuing bank.
If the payment is successful, you will be redirected back to our website with a confirmation that the transaction has been created, and you will receive a confirmation email.
If the payment fails, you will return to the payment page. Please check your card details and try again, or choose another payment method.
Note: Your card may be blocked by your issuing bank after multiple failed attempts. If this happens, please contact your bank to unlock it.
Contact Us:
If you need any assistance with making payment for your online transaction, please call us at 02 9331 0533 or email info@fefx.com.au
Collection time depends on your chosen pickup location and is confirmed when you place your order.
1. In-store collection: Orders are typically ready within 1–2 business days after payment is received. We will notify you once your order is ready. Your order will be held at your selected branch for up to 14 days.
2. Australia Post collection: Orders are typically ready within 2–4 business days after payment is received, depending on the selected Australian Post Office location. You will receive a notification once your order is available for pickup.
If you need your order urgently, please contact us before placing your order so we can assist.
Need help? 📞 02 9331 0533 | ✉️ info@fefx.com.au
When collecting your order, bring a valid photo ID that matches your order name, plus your order confirmation number or email.
Acceptable IDs include Passport, Driver’s License or other government-issued Photo ID.
Tip: Bring the same ID used when placing your order for faster collection.
Should you fail to collect your order from the Australia Post location or one of our stores on your nominated collection date, we will first contact you to request your subsequent action.
If we are unable to contact you within 5 business days after your nominated collection date, the order will be cancelled, and you will be automatically refunded, less a $15 cancellation fee.
Unfortunately, you can’t authorise someone else to collect your order on your behalf. For your security, only the person who placed the order can collect it. This helps us make sure your order is safely handed over to the right customer.
Need help? 📞 02 9331 0533 | ✉️ info@fefx.com.au
Once submitted, the order could not been amend. Generally, we only can adjust the denomnation of your order if you have requested. Other changes to the exchange currency and amount are not permitted.
If you need to make a change, please contact us as soon as possible. We’ll review your order and assist where we can.
Need help? 📞 02 9331 0533 | ✉️ info@fefx.com.au
Cancellation is subject to your order status and may incur a cancellation fee of $15 AUD.
Your order cannot be cancelled if it has already been processed or collected. However, you may choose to sell the currency back to us at the current exchange rate.
If you wish to cancel your order, please contact us as soon as possible. Our team will assist you based on your order status.
Need help? 📞 02 9331 0533 | ✉️ info@fefx.com.au
You can request a change to your collection date by contacting us. Any changes will depend on your order status and the selected collection method.
Collect at one of your branches - We can usually assist with rescheduling your pick-up date.
Collect at Australia Post Office location - Changes are only possible before dispatch. After dispatched to your selected Australia Post location, we may be unable to amend the collection date. You will then have to cancel the transaction (with the cancellation fee of $15) and re-ordered at the current rate.
Need help? 📞 02 9331 0533 | ✉️ info@fefx.com.au
Changes to your pickup location are subject to a several factors, including your original collection point, and stock availability at the requested location.
If your order has already been dispatched via Australia Post, we’re unable to make any further changes.
If you’d like to request a change, please contact us by phone or email. Please note that additional postage fees may apply.
Contact us? 📞 02 9331 0533 | ✉️ info@fefx.com.au
Refund timelines depend on how you paid for your order. The estimated timeframe for your refund is outlined below:
• Cash: straight way
• EFTPOS/Bank Transfer/PayID/PayTo: 1–3 business days
• Credit/Debit Card: Up to 5 business days
Note: Processing times may vary depending on your bank. If you need help, feel free to contact us.
All of our stores carry over 40 popular foreign currencies in stock.
However, if you plan to purchase a large amount, cannot find your desired currency online, or have specific requirements, please contact us before visiting.
👉 You can find our branch contact details here.
Yes, this can be easily arranged at any of our stores. Our team will process the transaction and advise you of any remaining balance.
The process involves selling your foreign currency into AUD, then exchanging it into your desired currency. You will receive two receipts reflecting each part of the transaction.
Need help? 📞 02 9331 0533 | ✉️ info@fefx.com.au
There are some less common or exotic currencies that may not be listed on our website due to stock availability.
If you cannot find your desired currency, please contact us. Our team can check availability and assist you with your request.
👉 You can find our branch contact details here.
Yes, but this is currently only available in-store. Online orders are for individual customers only.
If you would like to place an order on behalf of a business or organisation, please contact us by phone or email. Our team can assist you with setting up a business account and guide you through the process.
Need help? 📞 02 9331 0533 | ✉️ info@fefx.com.au
Yes. First Eastern FX has over 30 years of experience providing remittance and foreign exchange services in Australia.
We follow strict security, compliance, and transaction monitoring procedures to help ensure that your transactions are processed safely and securely.
We operate under Australian regulatory requirements and comply with Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) obligations.
These regulations require us to verify customer identity, monitor transactions, and maintain internal controls to prevent financial crime.
These measures help ensure that our services remain safe, compliant, and trusted.
For more information, please visit the About Us page on our website.
To provide money transfer and foreign exchange services, we are required to verify your identity under the Australian Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Act.
This means we must collect certain personal information. This helps us comply with regulatory requirements and prevent financial crime.
We use industry-standard security measures to protect your information. Your personal data is securely stored and handled in accordance with our Privacy Policy (Term 5: Confidentiality and Security).
We may ask for documents showing your source of funds or wealth when transact large amounts or smaller amounts that accumulated to a large amount.
We ask for this information to meet our regulatory requirements as a registered currency exchange and remittance company and to confirm that the funds come from verified, legitimate sources.
We use industry-standard security measures to protect the personal information you provide.
Your data is securely stored and handled in accordance with our Privacy Policy and confidentiality standards.
We are committed to protecting your information and maintaining the security of our systems.
We implement industry-standard measures to protect the information you provide through our websites and or held in our systems. Your personal information is securely stored and safeguarded in accordance with the practices outlined in our Privacy Policy (Term 5: Confidentiality and Security).
